How do the recent changes in the Cub Scout™ program affect how I stripe my Arrow of Light Award Arrow?
Click Here to see how the new adventure based program impacts the color bands for this year.
How much will it cost to ship my order?
To see how we figure out shipping charges,click here.
Will I have to pay sales tax on my order?
The following states require that we collect sales tax on every order: California, Georgia, Illinois, Maryland, Michigan, New Jersey, North Carolina, Ohio and Virginia. No sales tax is charged on orders shipped to customers outside of these states. 
Why is my order shipped by Nature Watch?
Award Arrow Kits.com is a division of Nature Watch. It was created to provide scout leaders with a quick and easy way to order Arrow of Light kits. Nature Watch has been providing scout leaders and youth development professionals and educators with quality products since 1987.
How will I know if my on-line order was accepted?
We will send you an e-mail that includes an order confirmation number to confirm that your order has been received. We generally ship orders within 1 business day. 
How can I check the status of my order?
You will receive an e-mail with your shipment's tracking number when your order is shipped.This email will come from [email protected].  You are also welcome to email or call us to check on the status of your order at i[email protected],or 888-366-9918.
How long after I place my order does my credit card get charged?
Rather than charging your credit card immediately, we want the opportunity to carefully review your order so that we can double check that the items you ordered are in stock and/or contact you to discuss any questions we may have about your order.  Typically your order will be reviewed and your credit card will be charged either the same day or the day after you place your order on our website (depending on what time you place your order).  Orders placed between Friday afternoon and Monday morning are reviewed and charged on Monday.
What is your return policy?
We stand behind every product we sell. If for any reason your merchandise does not meet your needs or expectations, call within 30 days of the date of purchase for return authorization. Unauthorized returns will not be accepted. All returned materials must be unused, in the original packaging, and in saleable condition. Please include a copy of your invoice if you have it available. Return shipping fees and insurance are the responsibility of the buyer.
Where can I find the Award Arrow Kits.com privacy policy?

Click here to view our policy.