Basic Shipping Information for All Orders

All orders are processed and shipped by Nature Watch (our parent company) from our warehouse in Southern California. Once your order has shipped, you will receive an email from [email protected] that will include FedEx, UPS or USPS tracking information.

When will you receive your order? 
Standard Shipping
Orders leave our Southern California warehouse within 2 business days (does not include Saturday or Sunday) and ship via FedEx Ground, UPS Ground or U.S. Postal Service. Orders placed today should reach customers in the western U.S. in 4-5 days, in the central U.S. in 5-6 days, and in the eastern U.S. in 6-7 days.
Priority Shipping
Orders placed on weekdays by 12:30pm Pacific Standard Time (3:30 pm EST)  leave our Southern California warehouse the same day and ship via U.S. Postal Service Priority Mail. Shipping Time is usually 2-3 days (includes Saturday but does not include Sunday) anywhere in the United States.Unfortunately, the USPS does not guarantee delivery times. Orders placed after 12:30pm PST Mon-Thurs will ship tomorrow. Orders placed after 12:30pm PST on Fridays and orders placed over the weekend will ship on Monday. Priority Shipping will only be displayed for those zip codes for which it is available.
Next Business Day Delivery
We know that sometimes you need your order as quickly as possible. We are happy to provide Next Business Day Delivery. Because all orders ship from our Southern California warehouse, our shippers (Fed Ex and USPS) charge quite a bit to get orders to the eastern part of the country in just one day. If you would like to use this service, please note that orders received on weekdays before 1:30 pm Pacific Standard Time will ship the same day and be scheduled for next business day delivery. Orders placed on Friday will be delivered on Monday. Weekend delivery is not available.We always do our part to ship Next Day orders on time; however, due to Covid, FedEx is not currently guaranteeing on time delivery for these shipments and will not refund charges if the shipment is late. 
Next Business Day Delivery orders that are placed AFTER the 1:30 pm PST (4:00 EST) will be shipped tomorrow (if tomorrow is a regular business day) and be scheduled for delivery on the following business day. If this order is placed on Friday after 1:30 pm PST, on a weekend or on a holiday, the order will ship on the next regular business day.
Next Business Day Delivery is not available for custom personalized name plates.
Custom personalized name plates are always shipped separately and may take up to 2 weeks to reach you. 
How do you know what your exact shipping charge will be? 
We want you to know your shipping charges up front, before you need to provide us with any credit card or address information. To do so, simply add items to your cart and then view your cart.  The cart will automatically determine your shipping charges based on the items you have selected.  By checking your cart, you can quickly and easily know exactly what your shipping charge will be. No surprises at the end!
Alaska, Hawaii and U.S. Territories - Standard Shipping
Shipping to Alaska and Hawaii are via US Postal Service Priority Mail. Shipping rates will be displayed during the checkout process. You will see the calculated shipping rates for your order prior to entering any credit card information. Please note that the shipping charge shown in the shopping cart does not reflect your special location.  The actual shipping charge will be shown on your order after you enter your shipping address and before you confirm your final purchase.
Canada - Standard Shipping
Shipping charges to Canada vary based on the size of the order, the number and weight of boxes being shipped and the shipping address. Base shipping rates are: $20.00 for orders up to $100.00, and 20% of the merchandise total for orders over $100.00.  Please note that shipping charges shown in the shopping cart are for orders shipping to the Continental U.S. Your base shipping cost will appear during checkout after you provide your shipping address; however, your final shipping cost will be determined after we receive your order and manually review its contents and shipping address to determine if there are any additional costs associated with the shipment. In those exceptional cases when the base shipping charge is not sufficient to cover the cost of shipping, we will contact you before shipping your order to provide you with information about any additional charge required. We will not process your credit card charge nor assess any additional shipping fees without first discussing them with you. Shipping time to Canada can be anywhere from 7-10 business days.
Canadian customers please note that in addition to shipping charges you will be responsible for paying brokerage fees and duties as your shipment enters Canada; you will be notified of these fees as your shipment clears customs.  Unfortunately, Award Arrow / Nature-Watch is not able to estimate these charges nor do we have any control over the amount due. 
Any questions about the shipping options we offer? Call us! (888) 366-9918
Guarantee & Returns:
We stand behind every product we sell. If for any reason your merchandise does not meet your needs or expectations, call within 30 days of the date of purchase for return authorization. Unauthorized returns will not be accepted. All returned materials must be unused, in the original packaging, and in saleable condition. Please include a copy of your invoice if it is available. Return shipping fees and insurance are the responsibility of the buyer. Award Arrow / Nature-Watch will refund the full amount of the merchandise you purchased.